Privacy Policy

At Ali's Cakes & Bakes, we value your trust. This Privacy Policy explains how your personal information is collected, used, and protected when you visit our website, place an order, or contact us. By using our services, you agree to the practices described below.

1. Information We Collect

We collect only relevant and necessary details to fulfill your orders and improve service quality. Information collected includes:

• Name, phone number, email address and delivery details.
• Order data such as product selection, order history and preferences.
• Transaction information, including payment-related data (handled securely by official payment gateways).
• Technical information such as IP address, browser type, cookies and device data.

2. How We Use The Information

The collected information is used only for legitimate business purposes:

• Delivering your orders on time and to the correct location.
• Providing customer support and quick communication.
• Notifying you about offers, discounts, new arrivals and special bakery products.
• Improving website experience and personalised recommendations.
• Processing secure payments.

3. Data Protection & Security

Safeguarding your data is our priority. We use layered security precautions and reliable service providers to ensure that your information is never misused, shared, or sold for marketing by external companies.

4. Cookies & Tracking

To enhance your browsing experience, our website uses cookies. Cookies help us remember your preferences and provide relevant content. You can disable cookies anytime in your browser settings.

5. Third-Party Payment & Delivery

For secure transactions, we rely on trusted third-party payment gateways. These services follow independent privacy and security standards. Delivery partner details might be shared only to ensure successful delivery and customer convenience.

6. Marketing Communication

With your consent, we may send SMS, WhatsApp or email updates about seasonal cakes, offers and festive products. You can opt out anytime by contacting us.

7. Retention & Deletion of Data

We retain customer information only as long as necessary to fulfill orders and legal obligations. If you want your stored data removed, you can reach out to us directly.

8. Children's Privacy

We do not knowingly collect information from individuals below 18 years of age.

9. Policy Changes

We may update this Privacy Policy occasionally to meet legal or operational requirements. Any changes will be reflected on this page with an updated version date.

10. Contact Us

For questions, clarifications or requests regarding this Privacy Policy, contact us:

Phone: 9564104040

Ali's Cakes & Bakes

Last Updated: December 2025