Terms & Conditions

These Terms & Conditions govern the use of Ali’s Cakes & Bakes services, including website browsing, ordering products and contacting us. By placing orders and engaging with us, you agree to these terms.

1. Eligibility

You must be at least 18 years old to place orders. If ordering for someone else, you confirm you have permission to provide their information.

2. Product Information

• Images displayed are for reference. Actual product may vary.
• Taste, shape, colour and decoration may differ slightly.
• All product details, allergens, and ingredients should be confirmed before ordering.

3. Pricing & Payments

• Prices listed are inclusive of applicable taxes.
• We accept secure payments through trusted gateways.
• Prices may change without prior notice due to market conditions.

4. Order Confirmation

Orders are confirmed only after payment verification. We hold the right to cancel orders in case of invalid contact details, non-availability of items or operational limitations.

5. Delivery & Pickup

• Delivery times depend on distance, weather, traffic and order volume.
• Delay due to external conditions is not considered a service failure.
• Customer must provide accurate address and contact information to ensure smooth delivery.

6. Cancellation & Refund

Once the cake preparation begins, orders cannot be cancelled. Refunds are applicable only in special cases such as wrong item delivered or quality issues proven by valid proof. Refund decisions are purely at the management’s discretion.

7. Food Allergies & Safety

Our products may contain nuts, dairy, gluten or other allergen ingredients. Customers must inform us regarding allergies before ordering. We are not liable for reactions caused by undisclosed allergies.

8. Behaviour & Compliance

Abusive language, harassment, false reviews, negative publicity or unlawful behaviour is not tolerated and may lead to denial of service.

9. Website Usage

You must not misuse the website, attempt hacking, interfere with performance or copy proprietary content without written permission.

10. Intellectual Property

All logos, brand elements, product photos and content belong to Ali’s Cakes & Bakes. Any reproduction or commercial use requires written approval.

11. Legal Jurisdiction

Any disputes will be subject to local jurisdiction where the business operates.

12. Updates to Terms

We may revise these Terms & Conditions whenever required. Updated versions will always appear on this page with the latest revision date.

Contact Information

For questions related to these Terms, contact us:

Phone: 9564104040

Ali’s Cakes & Bakes

Last Updated: December 2025